Blanchard is also the chief spiritual officer of the. Sheldon bowles and ken blanchards raving fans, is written in the parable style of gung ho. Regardless of your creative freedom entrepreneur type, there are a few common traits that all raving fans have in common. With a new foreword by ken blanchard a straightforward and snappy guide to successful customer service from the author of the bestselling the one minute manager. If you really want a booming business, you have to create raving fans. My boss at chickfila mentioned that the company uses the raving fan approach to customer service. Nov 11, 2015 making your customers raving fans is the competitive edge today. Jason lipoff dmd board certified pediatric dentist 151,724 views. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantage not just another flavor of the month.
Raving fans is a parablestyle story that teaches how to define a vision, learn what the customer really wants, and deliver effective systems that turn. His extensive writing career includes over 60 published books, most of which are coauthored books. Just having satisfied customers isnt good enough anymore. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottomline results. His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. Your customers are only satisfied because their expectations are so.
He has coauthored 60 books, including raving fans and gung ho. A revolutionary approach to customer service by ken blanchard and sheldon bowles 1993 title. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and. To compete in todays business environment, you have to create raving fans. There have been so many books written on customer service, but ken blanchards raving fans is a true classic. Kenneth hartley blanchard born may 6, 1939 is an american author. I rolled my eyes the first couple pages in when i realized the whole book was going to employ ive been reading a lot of fiction lately, so i decided to pepper in a business book. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantage not just. The definitive blanchard on leadership 25 years of breakthrough leadership insights in one extraordinary book. Blanchard is universally characterized by his friends, colleagues, and clients as one of the most insightful, powerful, and compassionate individuals in business today.
We use your linkedin profile and activity data to personalize ads and to show you more relevant ads. From the one minute manager to raving fans, ken blanchards books have helped millions of people unleash their power and the potential of everyone around them. The ken blanchard companies has helped thousands of organizations become more peopleoriented. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or.
Sheldon bowles and ken blanchard s raving fans are written in the parable style of gung ho. The story is told from the perspective of a new customer service manager who needs to learn how to create raving fans. What success ive enjoyed in business, with my books, my public speaking, and the many volunteer community organizations ive worked for, has been due to looking after customers seeing them as individuals and trying to understand all their needs. If youre just getting started, the raving fans toolkit is designed to help you clarify who will rave about your great work find them, and begin to build relationships with them. Pdf free download raving fans revolutionary approach to customer service the one minute manager paperback june 15, 1998. Raving fans customers is an easy to read, informative and full of solid proven concepts. Three simple ways to implement raving fans customer service. Ken blanchard is the cofounder and chief spiritual officer of the ken blanchard companies, an international management training and consulting firm that he and his wife, margie blanchard, began in 1979 in san diego, california. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantagenot just another flavor of the month. He has also written or coauthored numerous other books, including gung ho. How to create raving fans for your etsy business duration. Raving fans cassette by ken blanchard free book pdf.
Few people have influenced the daytoday management of people and companies more than ken blanchard. This book forces you to think critically about the way you want your business to run and then how to turn your customers into raving fans. At 1, large font pages its a quick read, and a deceptively simple one at that. His one minute manager series has sold over 18 million copies and been translated into more than 25 languages. How to create raving fans with legendary customer service. Kenneth hartley blanchard author and management expert. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantagenot just another flavor of the month program. Click download or read online button to get raving fans book now.
His groundbreaking works have been translated into more than 42 languages and in 2005 he was inducted into amazons hall of fame as one of the top 25 bestselling. A revolutionary approach to customer service by ken blanchard in chm, djvu, fb3 download ebook. Raving fans is written by ken blanchard and sheldon bowles, whose books have sold more than 12 million copies in twentyfive languages. Learn how to create raving fans for a massively successful business. The message and learnings in the book however can, and should, be utilized globally.
This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will. Raving fans is a parablestyle story that teaches how to define a vision, learn what the customer really wants, and deliver effective systems that turn customers into raving and spending fans. Lets begin with words of wisdom straight from the authors mouths. Shawn marble book report the book raving fans, by kenneth blanchard and sheldon bowles, is focused on the importance of customer service and teaches the average person how to create raving fans the book is told in a story like format. Raving fan customers is the one book you must have. As is the case with most of his books however, ken blanchard has buried a vast amount of knowledge and insight between the lines and behind the words of raving fans. This site is like a library, use search box in the widget to get ebook that you want. May 19, 1992 this book uses a narrative, thirdperson format to show the reader the benefits of employing the mindset of businesses with raving fans. Ken blanchard is the chief spiritual officer and chairman of the board of the blanchard companies, and the author of a dozen bestselling books, including the one minute manager, raving fans and gung ho. A straightforward and snappy guide to successful customer service from the author of the bestselling the one minute manager.
Raving fans by ken blanchard and sheldon bowles, wouldnt register in the selfcheckout machine, i went to a librarian for help. Ken blanchard coined the term raving fan to describe a customer who is so overwhelmed and floored by the customer service theyve received that they cant stop telling everyone about it. Open library is an open, editable library catalog, building towards a web page for every book ever published. We live by the book raving fans by ken blanchard and sheldon bowles, which has taught us to strive for raving fans customer service. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantage.
Ken blanchard, phd, is one of the most influential leadership experts in the world. With well over a million copies sold, raving fans is an extraordinary business book that helps everyone, in every kind of organization or business, deliver stunning customer service. A prominent, soughtafter author, speaker, and business consultant, dr. The book raving fans is, in my opinion, an essential read for anyone working in the field. His books have sold more than 12 million copies in 25 languages. Oct 26, 2016 raving fans create insane amounts of social viral love for your products and. We spent the next few weeks sharing ideas on how to apply the lessons learned and provide raving fan service to our customers. Ian pratt the book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you should refer to regularly. Thad lacinak is vp and nationwide director of animal training for busch. The authors try to focus on one business issue and address it succinctly.
Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. Raving fans the ten truths for small business owners. Blanchard, 1993, morrow edition, in english 1st ed. Read raving fans pdf a revolutionary approach to customer service by ken blanchard william morrow your customers are only satisfied. Increase productivity, profits, and your own prosperity by ken blanchard and sheldon bowles 1998 harper collins business isbn 0 00 653068 0 187 pages is a business book summaries service. Raving fans your customers are only satisfied because their expectations are so low and because no one else is doing better. Raving fans pdf free download write a book and publish. Every week, it sends out to subscribers a 9 to 12page summary of a bestselling business. Oct 18, 2015 raving fans by ken blanchard ebook pdf copy link. It has two main characters charlie and the area manager.
I ordered these for our medical device sales team and it was very well received. Ken blanchard, one of the most influential leadership experts in the world, is the coauthor of the iconic new york times bestseller the one minute manager recently revised and released as the new one minute manager as well as 65 other books whose combined sales total more than 22 million copies. The book has a lot of dead space and big font so you arent getting tons of filler. Raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. In addition to being a renowned speaker, author and consultant, ken is a trustee emeritus of the board of trustees. His most successful book, the one minute manager, has sold over million copies and been translated into many languages. Sheldon bowles and ken blanchard s raving fans, is written in the parable style of gung ho. Raving fans create insane amounts of social viral love for your products and. Oct 22, 2015 ken blanchard on creating raving fans. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. Three simple ways to implement raving fans customer.
All content included on our site, such as text, images, digital downloads and other, is the property of its content suppliers and protected by us and international laws. Your customers are only satisfied because their expectations are so low and because no one else is doing better. For 40 years, the ken blanchard companies has helped thousands of organizations become more people oriented, customer centered, performance driven, and socially responsible. Ken blanchard sadly, at the moment we do not possess details about the actual artisan ken blanchard. James foo i have never seen a more practical and straight to the point book on building on customers. Mar 22, 2012 ken blanchard is the founder and chairman of the ken blanchard companies. Sheldon bowles and ken blanchards raving fans are written in the parable style of gung ho.
Ken blanchard, one of the most influential leadership experts in the world, is the coauthor of the iconic bestseller, the one minute manager, and more than 60 other books whose combined sales total more than 21 million copies. Raving fans ken blanchard pdf a revolutionary approach to. Raving fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace and turn their customers into raving, spending fans. Sheldon bowles sheldon bowls was the coauthor of this book. Learn the 3 secrets to creating amazing customer service and outstanding bottomline results.
469 1278 521 1321 1479 424 1149 162 1214 700 1119 1405 1016 1137 442 981 1493 1367 268 827 1131 1399 36 217 62 364 105 1463 490 1326 1310 637 1165 1309 1373 243 52 1349 13 25 1229